• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
Rula Sayegh (rulasayegh) –
Beautiful item but no assembly instructions
Jessica Hoover –
I initially felt worried about ordering this big panel as they needed to shipped it to the other side of the world. But it all turned out well. I’m happy every morning when I wake up and see this pretty bed headboard above my head. Could be better! Great job Siam Sawadee!
Prachee –
The queen size bed headboard I bought looks stunning. I’m thrilled every time I’m in my own bedroom. Great friendly service for the whole process of purchasing.