• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
tourist30 –
It is BEAUTIFUL!!! We love it. I can’t begin to tell you how great the quality and workmanship is. We’ve had friends tell us how gorgeous and impressive it is. The guy that helped us figure out what we needed to mount it with at Home Depot thought it was amazing. Working with the shop was a great experience-very good customer service. It was very well packaged. They know what they’re doing. I would highly recommend it to anyone looking for something similar.