• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
samanthaleeattard –
I just fall in love with this panel. It’s not a big one but it looks elegant by the matching color. They provided quick efficient support. No problem to get this beautiful wall art to Australia at all.
garethhynard79 –
Such a beautiful Asian Home Décor I have in my home. I’m thrilled by how they could paint it in the exact color I ask for. Very professional. 5 star service with quality product.