• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
Josephine Gonzalez –
I’m so impressed by how that packed the parcel very delicately. Understand that the baskets could be fragile but they arrived to the U.S. safely. Thumbs up for their service.
Kimberly Lovo –
This set of rice basket looks elegant and unique. I’m so glad I have them at home. The process of purchasing was easy and fast. The packing was very delicate.
Mariama Funna (verified owner) –
Brilliant customer service! I am based in London and items are shipped promptly and well packed and arrive in good time. Yanee is especially brilliant. The thai rice boxes are also just gorgeous.