• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
gerrikeniger –
The headboard is beautiful and arrived brilliantly packaged. So happy with it, thankyou!
balladswoods –
Two panels I ordered from you are gorgeous! The Balinese Wall Sculpture is thick and strong. Perfect for my intention of using it outdoor. I just got it painted exactly the same like what I chose from the color variation. Great job!
The rectangle teakwood panel arrived safely with the perfect condition. I’m impressed by how attentive and delicate the packed for me. This leaves me the trust towards Siam Sawadee. I’m so happy with both the product and service.