• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
danielle.melissa.myers (verified owner) –
This piece is absolutely stunning! The craftsmanship and intricate detail of the carved wood is even more impressive in person. Luc was an absolute pleasure to communicate with. When I asked if it was possible to have this piece in the whitewashed finish, he sent pictures the next day and had it ready to ship in a few days. It arrived quickly and was easy for my husband to hang. Very lightweight. Having lived in Thailand for several years, I’m so happy to have a special piece of my other home in my home.