• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
starla.shelton –
I love this headboard! I purchased a year ago in anticipation of a bedroom remodel, which we are finishing now. We were sent 2 videos which were very helpful. Communication along the way, was great. Shipping was great. It was a challenge at times to get everything lined up properly, but I have no regrets. It’s my favorite decoration in my home. I love it!!
amyc9962 –
I bought the 80×80 headboard about two months ago and it is by far the most beautiful purchase I’ve ever made . It commands the room and the detail and craftsmanship is stunning. It’s important to be very specific on the color stain you’re looking for and to not go off the photo color on the website as these pieces are custom made for the customer. The headboard does take a little adjusting to get it perfect and It’s heavy and super nice quality. I’m so very happy that I bought this . It reminds me of being on a vacation in a 5 star resort in Thailand every time I walk in my bedroom. Shipping was really quick and package very well and snuggly secure. I’m planing to buy something else for my living room as I get bummed sometimes that this is only in my bedroom. Don’t hesitate on this one!