• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
Mirandda Islas –
I bought one is September it was a customize size 74×74. It took a while I just got it but it was worth the wait they told me it was going to take a while so I was calmed during all the process of waiting and payments. It was easy. It’s so beautiful just exactly as the picture shown. I love it I got the vintage white. Its definitely a five star!
Joyce Larmore –
The king-sized headboard is amazingly beautiful! It arrived just 8 days after I placed the order. Their customer service was unparalleled! THANK YOU, YANEE, for following up on each stage of the order. What a pleasure to do business with you!